Microsoft Business Applications & AI Agents for State Government.

Modernising departments and agencies to deliver consistent outcomes across programs, regions and communities, with systems designed to perform day in, day out.

You need modern systems that scale across government, not isolated solutions that create more complexity.

As a State Government Department or Agency, you’re delivering services across diverse portfolios, regions and communities, often under public scrutiny and with limited resources.

Your systems must support frontline delivery, integrate across departments, and scale consistently, while remaining secure, compliant and reliable.

Our State Government customers are currently navigating

Legacy systems that vary across departments and portfolios

Disconnected processes creating inefficiency and inconsistent service delivery

Growing demand for digital services with limited internal capacity

Strong governance, security and compliance requirements

Pressure to introduce automation and AI responsibly

Designed to meet you where you are.

Start small and deliver fast outcomes

When you need clarity before you commit

If you’re exploring options, building a business case, or aligning internal stakeholders, we help you move forward without locking into large programs too early.

Start with:

The outcome is confidence, alignment, and proof of delivery before major investment.

Envisioning workshops to align stakeholders and define outcomes
Build proof of value to validate ideas before you invest
Incrementally deliver that supports your agile procurement and decision making processes

Modernise legacy applications

Overview:

When existing systems are holding you back, but not sure where to start or what the right technology option is.

We assess, modernise and replace legacy applications with secure, fit for purpose Microsoft solutions.

Start with:

Application assessments that evaluate current systems
Migrate and upgrade services to move to Microsoft Power Platform and Dynamics 365
Use form enabled workflow and case management best practices and products to integrate with other systems and platforms

The outcome is modern, reliable systems that reduce operational and security risk.

Build with confidence and compliance

When scale and governance matter.

As usage grows, so does the need for oversight, and controls.

We design and implement Centre of Excellence (CoE) models that enable innovation whilst having complete controls.

Start with:

Application design and development tailored to your workflows and governance frameworks
Embed your environment needs, platform standards, security and governance best practices
Deliver flexible models that adapt to your Department or Agency needs

The outcome is scalable for delivery with confidence and consistency.

Sustain and evolve your technology

When your systems need to stay live, secure, and continuously enhanced.

Applications and AI Agents don’t stop evolving after go live.

We provide ongoing support, optimisation and enhancement aligned to the Microsoft roadmap.

Start with:

Support and enhancement management
Continuous improvements matched to your individual support tier
Platform updates aligned to Microsoft Wave Releases

The outcome is that your business solution evolves with your user’s needs, remain stable, secure and useful over time.

Intelligent Automation with AI Agents

When you want AI to deliver real results, safely.

AI Agents introduces opportunity but also new risk.

We help Departments and Agencies to adopt AI responsibly with governance and transparency all built in.

Start with:

An envisioning workshop to help map out your internal workflows and processes
Build a proof of value to validate ideas before investment
Build, deploy and integrate Copilot Studio Integration for automation
Ensure security roles and privacy are enforced
Next, we turn on AI powered Microsoft Business Applications to help streamline processes and improve service delivery

The outcome is AI Agents that support public service delivery without compromising your trust.

Trusted by State Government

Trusted to deliver across complex State environments.

We’ve delivered 150+ Projects across Microsoft Business Applications & AI Agents, supporting over 300,000 users.

Systematic, precise, detailed. Throughout our collaboration, Factor recommendations were insightful and deeply relevant to our specific needs and goals. Their ability to convey complex technical information concisely has been invaluable. Advice we trusted, put in a way that made sense for our context. They focused on what mattered and managed time well to deliver on the outcomes we needed.

Department of Human Services South Australia