Our partnership with Microsoft
Enterprise grade platforms. Proven delivery. Trusted outcomes.
When you’re building critical systems in regulated environments, certainty matters. You need confidence that the platforms you’re investing in are secure, scalable and supported for the long term and that the partner delivering them understands how to apply that technology responsibly.
Our partnership with Microsoft underpins everything we deliver, giving you access to proven platforms, supported architectures and delivery approaches designed for Government, Enterprise, Health and Education.
Microsoft partner credentials
Factor is recognised by Microsoft for our capability and delivery experience across Business Applications and AI, particularly in regulated environments.
Microsoft Solutions Partner for Business Applications
Confirms our depth of experience designing and delivering Power Platform and Dynamics 365 solutions that are secure, scalable and aligned to Microsoft best practices.
Microsoft Advanced Specialisation in Dynamics 365 Customer Service
Reflects proven delivery of complex service and case management solutions, with the performance, governance and reliability expected in Government and enterprise environments.
Microsoft FastTrack Partner
Enables closer alignment with Microsoft during delivery, supporting faster adoption, smoother onboarding and stronger outcomes from Microsoft platforms.
Microsoft Copilot Jumpstart delivery partner
Recognises our ability to deploy Microsoft Copilot and AI Agents responsibly, with governance, security and operating models embedded from day one.
Microsoft In a Day delivery approach
App in a Day
Rapidly design and build Power Apps to demonstrate how low code applications can streamline processes and improve service delivery.
Agent in a Day
Design and deploy AI Agents using Microsoft Copilot Studio, showing how AI can support users and automate tasks within governed boundaries.
Power Pages in a Day
Build secure, scalable digital experiences using Power Pages, enabling organisations to publish forms and services safely to external users.
Microsoft technologies we build and deploy
We help organisations use Microsoft technology to deliver services more effectively, improve decision making and modernise operations, without compromising governance or trust.
Rather than deploying individual tools in isolation, we bring Business Applications, data, integration and AI together so they work as a single, reliable capability across your organisation.
Microsoft Business Applications that support service delivery
Microsoft Business Applications form the backbone of many customer, citizen and case based services. We use these platforms to design systems that are reliable, auditable and built to operate at scale.
Dynamics 365 Sales supports complex stakeholder and relationship management, giving leadership clear visibility while aligning to enterprise and Government operating models.
Dynamics 365 Customer Service enables scalable case and service management, supporting high volume interactions, service performance and accountability requirements.
Dynamics 365 Customer Insights brings data together to improve understanding of customers and communities, while maintaining strong data governance and privacy controls.
Microsoft Power Platform that modernises how work gets done
Power Platform allows organisations to modernise processes and extend systems safely, without large scale rebuilds.
Power Apps are used to create intuitive applications that improve usability and reduce reliance on manual or fragmented processes.
Power Pages enables secure, externally facing digital services, supporting forms, submissions and interactions with citizens, customers or partners.
Power Automate reduces administrative effort by automating workflows and integrations across systems.
Power BI provides trusted reporting and insight, supporting both operational and executive decision making.
Microsoft Fabric that supports data insight and AI
Modern decisions rely on trusted data. We design data platforms that enable insight and AI while maintaining control.
Microsoft Fabric brings analytics and reporting into a unified environment.
Power BI supports governed, self service reporting over reliable data sources.
Azure Data Factory and Synapse Analytics enable secure integration and analysis across complex data environments.
Microsoft Azure services that keep systems connected and reliable
Microsoft Azure provides the foundation for secure integration, delivery and ongoing operation.
Azure Integration Services are used to connect systems safely and consistently across complex environments.
API Management (APIM) provides controlled, scalable access to services and data through governed APIs.
Logic Apps supports orchestration and workflow automation across systems and platforms.
Azure DevOps supports structured delivery, governance and traceability across the development lifecycle.
Azure Pipelines enables controlled deployment and release management aligned to operational and compliance expectations.
Microsoft AI Agents
Microsoft AI is embedded where it adds value, not bolted on. We design AI solutions that align with permissions, governance and accountability expectations.
Microsoft Copilot Agents support users with contextual guidance and task automation, operating within defined boundaries and access controls.
AI enabled case management solutions enhance intake, triage and processing in service heavy environments while maintaining auditability and trust.
A partnership built for regulated environments
You need a partner who understands how technology operates within the environments you’re accountable for.
The Factor combines Microsoft platform capability with delivery experience across Government and regulated enterprise environments. We understand how to progress change within governance frameworks, apply innovation responsibly, and deliver outcomes that stand up to review.
That’s the value of The Factor Microsoft partnership, technology and delivery working together to support long term success.