Microsoft Business Applications & AI Agents for Federal Government.

Helping Federal Agencies modernise at pace, with safety, governance and trust all built in.

As a Federal Government Department or Agency you are responsible for systems that underpin essential public services. Those services must operate reliably, stand up in an audit, meet policy and security requirements, and evolve as everyday Australians’ expectations change.

Our Federal Government customers are currently navigating

Legacy systems that are costly to maintain and update

Complex, cross agency workflows

Strict governance, security and compliance requirements

Procurement and funding cycles that constrain how initiatives are delivered

Growing pressure to adopt automation and AI, safely

How we help you

We deliver you a low risk path to modernisation.

We modernise safely using Microsoft Business Applications & AI Agents with an approach designed for high accountability environments.

Our work is pragmatic, incremental and proven across Australia.

Designed to meet you where you are.

Start small and deliver fast outcomes

When you need clarity before you commit

If you’re exploring options, building a business case, or aligning internal stakeholders, we help you move forward without locking into large programs too early.

Start with:

The outcome is confidence, alignment, and proof of delivery before major investment.

Envisioning workshops to align stakeholders and define outcomes
Build proof of value to validate ideas before you invest
Incrementally deliver that supports your agile procurement and decision making processes

Modernise legacy applications

Overview:

When existing systems are holding you back, but not sure where to start or what the right technology option is.

We assess, modernise and replace legacy applications with secure, fit for purpose Microsoft solutions.

Start with:

Application assessments that evaluate current systems
Migrate and upgrade services to move to Microsoft Power Platform and Dynamics 365
Use form enabled workflow and case management best practices and products to integrate with other systems and platforms

The outcome is modern, reliable systems that reduce operational and security risk.

Build with confidence and compliance

When scale and governance matter.

As usage grows, so does the need for oversight, and controls.

We design and implement Centre of Excellence (CoE) models that enable innovation whilst having complete controls.

Start with:

Application design and development tailored to your workflows and governance frameworks
Embed your environment needs, platform standards, security and governance best practices
Deliver flexible models that adapt to your Department or Agency needs

The outcome is scalable for delivery with confidence and consistency.

Sustain and evolve your technology

When your systems need to stay live, secure, and continuously enhanced.

Applications and AI Agents don’t stop evolving after go live.

We provide ongoing support, optimisation and enhancement aligned to the Microsoft roadmap.

Start with:

Support and enhancement management
Continuous improvements matched to your individual support tier
Platform updates aligned to Microsoft Wave Releases

The outcome is that your business solution evolves with your user’s needs, remain stable, secure and useful over time.

Intelligent Automation with AI Agents

When you want AI to deliver real results, safely.

AI Agents introduces opportunity but also new risk.

We help Departments and Agencies to adopt AI responsibly with governance and transparency all built in.

Start with:

An envisioning workshop to help map out your internal workflows and processes
Build a proof of value to validate ideas before investment
Build, deploy and integrate Copilot Studio Integration for automation
Ensure security roles and privacy are enforced
Next, we turn on AI powered Microsoft Business Applications to help streamline processes and improve service delivery

The outcome is AI Agents that support public service delivery without compromising your trust.

Trusted by

Trusted to deliver across Federal Government.

We’ve delivered 150+ Projects across Microsoft Business Applications & AI Agents, supporting over 300,000 users.

With 70,000 users of the ServOps Application across Department of Defense.

Throughout the course of this project, The Factor Consultants seamlessly integrated with the different teams at AIMS, collaborating effectively with the business stakeholders to deliver tangible value. The program has provided AIMS with both immediate operational benefits and a strategic platform for ongoing digital transformation, while maintaining proper governance and security controls for sensitive data and workflows

Australian Institute of Marine Science

The engagement with The Factor allowed for an incremental approach, reducing risk and making decisions easier for senior stakeholders. It facilitated smaller spends, clearer outcomes, and a deeper relationship, avoiding the pitfalls of conventional requirements-based building and fostering a pragmatic, hands-on approach to procurement. The model helped achieve success swiftly, offering a refreshing change from the norm in government engagements.

Department of Finance