App-Ops
Keeping your Microsoft Business Applications & AI performing, evolving and delivering value, every day
Sustain and evolve your technology
Your Microsoft business applications already underpin critical operations. Solutions built on Power Platform, Dynamics 365, and Copilot support service delivery, reporting, compliance, and day-to-day decision-making across your organisation.
But going live is just the beginning. As adoption grows and these applications are used across more teams and functions, priorities shift. It is no longer just about building applications. It becomes about keeping them secure, stable and aligned to evolving business needs, all in step with Microsoft’s continuously evolving platform.
App-Ops is The Factor’s approach to sustaining and evolving Microsoft Business Applications & AI in regulated environments.
It is how we ensure your systems stay live, trusted and valuable long after go live.
What App-Ops delivers for you
App-Ops ensures your Microsoft applications remain reliable and effective long after go live by bringing together support, enhancement, and continuous improvement into a single operating model for your Microsoft business applications and AI.
Through AppOps, you are supported to:
- keep Power Platform and Dynamics 365 solutions secure, stable and compliant
- stay aligned with Microsoft updates, Wave Releases, and platform changes so your applications evolve with the technology
- adapt your applications and workflows as policy, services or operating models change
- shift from reactive support to proactive optimisation by streamlining workflows, responsibly and securely introducing automation, and refining functionality to meet evolving business goals
- maximise your return on investment by ensuring your Microsoft applications deliver increasing value over time
The Factor solution
App-Ops brings together support, enhancement and continuous improvement into a single, structured operating model for your Microsoft Business Applications and AI. Rather than treating support as a cost centre, App-Ops treats application operations as an ongoing lifecycle to sustain and evolve your technology.
Support and enhancement management
A strong foundation of reliable support is essential to keep your systems stable, secure, and available for daily operations. You’ll receive SLA-backed incident management, day-to-day support and enhancements across Power Apps, Power Automate, Power BI, Dynamics 365, Power Pages and Copilot Studio.
Quarterly planning sessions ensure your applications stay aligned to Microsoft’s roadmap and your organisational priorities.
As our team maintains and supports your applications, we develop a deep understanding of both the underlying technology and the business processes it supports. This insight enables us to identify opportunities for meaningful improvements that go beyond simply fixing issues.
Over time, as break/fix incidents decrease, the focus naturally shifts from reactive support to proactive optimisation, delivering ongoing and increasing value to your organisation.
We support all types of applications within the Microsoft ecosystem
- Custom Solutions: Ongoing support and evolution for the Dynamics 365 and Power Platform solutions we’ve developed for you, ensuring they continue to deliver value and stay aligned with Microsoft platform updates.
- In-House and Legacy Apps: Support and enhance the apps your team has built, whether they’re current Power Platform apps or older legacy tools. We stabilise what’s already there, then help modernise and enhance these applications in Power Platform for better functionality, security, and supportability.
- Pre-Built Accelerators: Launch quickly with our pre-built accelerators, ready to deploy and tailored to your needs. Fast value, full flexibility.
We also manage
- Platform patching and environment maintenance
- Microsoft feature updates and Wave releases
- Ongoing configuration and optimisation
Continuous improvements matched to your support tier
As Microsoft continues to release new capabilities, App-Ops helps you take advantage of them in a structured, responsible way.
Through regular sessions with a Factor solution architect, you review how your Microsoft applications are performing and where enhancements will deliver the greatest value. This may include extending existing Power Apps, refining Dynamics 365 workflows, introducing new automations, or incorporating AI capabilities through Copilot Studio.
This is structured innovation, grounded in your operating environment and governance expectations. By continually evolving through targeted improvements, your systems not only maintain operational stability but also drive increased efficiency and user satisfaction, ensuring you maximise your return on investment and sustain long-term value
Platform updates aligned to Microsoft Wave Releases
Microsoft Business Applications and AI platforms evolve continuously. App-Ops ensures your applications evolve with them.
We proactively manage:
- Microsoft feature updates and Wave Releases
- impact assessments and alignment to your environment
- planning for upcoming platform changes
By being part of App-Ops with Factor, you gain the benefit of our testing and shared experience with each wave release feature across our breadth of supported systems. If any new or deprecated features will have an impact on your system, we’ll have a solution for you long before the Wave Release hits your system.
Insights & Adoption
Maximising value from Microsoft Business Applications requires more than technical support, it requires insight into how applications are used and where improvement will have the greatest impact.
App-Ops provides:
- proactive, outcome focused reporting
- visibility into improvements delivered and upcoming priorities
- insight into adoption and usage trends
We also support adoption through knowledge resources and Centre of Excellence advisory, helping you scale Microsoft capability internally while maintaining governance and control.
Why App-Ops with Factor
App-Ops was designed specifically for organisations operating Microsoft Business Applications & AI in regulated environments. We take end-to-end accountability for the ongoing performance of your solutions – not just the software, but the outcomes it delivers.
You will work with a team that:
- Understands Microsoft business applications deeply—across Power Platform, Dynamics 365, and Copilot
- Plans proactively around Microsoft releases so you’re never caught off guard
- Applies governance and security by design, aligned to your regulatory obligations
- Focuses on outcomes and value delivered, not just activity and ticket counts
- Works as a genuine extension of your internal teams, with flexible agreements that adapt to your needs
Why The Factor
We’ve delivered 150+ Projects across Microsoft Business Applications & AI Agents, supporting over 300,000 users.
We understand how to move quickly, how to work within governance frameworks and how to deliver outcomes that stand up to review.
This service reflects how we work every day, pragmatic, focused, and grounded in real delivery.
Ways to get started
We can start you anywhere that best suits you, be that an assessment or workshop.
If your Microsoft applications are live, AppOps ensures they remain reliable, governed and ready to evolve.