Blog – The Factor

Modernising Government Services: Innovation in Portals, Case Management and AI

An executive event by Microsoft and The Factor, tailored for government agencies modernising public-facing forms, case management, and AI-powered service delivery. Date: 18th June, 2025 Venue: Microsoft Office- Level

App in a Day

Build real apps. Solve real problems. No code required. Join The Factor and Microsoft for App in a Day—a free, hands-on training that shows you how to create custom business

Australian Institute of Marine Science

CASE STUDY: Microsoft Centre of Excellence Implementation and Application Delivery The Factor was engaged by the Australian Institute of Marine Science (AIMS) as a strategic partner to leverage the Power

Department of Human Services – Government of South Australia

We conducted an architectural review of a Microsoft Power App for the South Australian Department of Human Services (DHS) to assess its suitability for business requirements and evaluate the Microsoft

Think You’re Ready for AI? Here’s What Most Organisations Get Wrong

Everyone’s talking about AI transformation. Copilot, ChatGPT, generative AI – they’re all over the headlines, promising to revolutionise how government agencies work. At Factor, we know government agencies across Australia

Why the Cloud is the Essential First Step to AI-Powered Modernisation

You might be thinking, what does the Cloud have to do with AI? Well, everything!
If you are a Government Agency or Local Council, you might find some of

Department of Finance (GovTEAMS)

We assisted Finance to successfully transition GovTEAMS, a whole-of-government collaboration service, to Microsoft Dynamics 365 for Service Desk and CRM, adopting an iterative procurement strategy, ensuring flexibility, security. The approach

Australian Trade and Investment Commission (Austrade)

We assisted Austrade to upgrade their outdated CRM system to Microsoft Dynamics 365, called ACE (Austrade Client Engagement), achieving streamlined operations, enhanced collaboration, data-driven decision-making, and global accessibility while aligning

Podcast 006: Low-to-no code biz apps: Use cases over bespoke development with Jared Pritchard

On this podcast episode, we sit down with Jared Pritchard, Factor Principal Consultant, to discuss: Importance of Testing Business Outcomes: Jared emphasizes the need to focus on testing whether the

KEYWORDS

Why the Cloud is the Essential First Step to AI-Powered Modernisation

Modernising Government Services: Innovation in Portals, Case Management and AI

App in a Day

Australian Institute of Marine Science

Department of Human Services – Government of South Australia

Think You’re Ready for AI? Here’s What Most Organisations Get Wrong

Why the Cloud is the Essential First Step to AI-Powered Modernisation

Modernising Government Services: Innovation in Portals, Case Management and AI

Modernising Government Services: Innovation in Portals, Case Management and AI

App in a Day

Australian Institute of Marine Science

Department of Human Services – Government of South Australia

Think You’re Ready for AI? Here’s What Most Organisations Get Wrong

Why the Cloud is the Essential First Step to AI-Powered Modernisation

Department of Finance (GovTEAMS)

Australian Trade and Investment Commission (Austrade)

Podcast 006: Low-to-no code biz apps: Use cases over bespoke development with Jared Pritchard

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