Privacy

The information contained in this privacy policy refers to both The Factor websites (this site and our blog) as well as Microsoft Clarity which is in use on our site. The Factor takes privacy very seriously and is committed to the following:

Informing you of web tracking and how not to be tracked.

The Factor uses Microsoft Clarity as its primary tracking solutions on our website. We use this information to improve the content for out sites as well as provide visitors with a more relevant overall experience. We never share your information with third parties. If you do not want this site to place a cookie on your browser and track your activity, you may leave the site now or you may browse the site using the privacy mode in your web browser. The following links below provide you with how to do this in the most popular browsers:

InPrivate mode in Microsoft Edge

Incognito mode in Google Chrome

Private browsing mode in Mozilla Firefox

Private browsing mode in Apple Safari

If you fill out a form on this site your information will be stored in our Customer Relations Management system and some of your past browsing on this site may be available to our staff to determine your interests with our products and services. This allows us to more effectively engage with you to enhance the customer experience and tailor our services to your needs. If you are using private browsing as described above, you may still provide us with information, but we will not know your past browsing activity that you have completed on our sites. If you do not wish for us to have any of your personal information, please do not fill in any of the contact or web forms on our sites.

You may wish to opt-in to our newsletters or our other marketing email campaigns, by clicking the link on any of these emails may cause you to be personally identified on our site and may cause some part of your browsing history on our site be available to our staff to determine your interest so that we may engage with you and improve our site. If you do not wish for this tracking to occur, you can unsubscribe from our mailings or use private browsing mode to avoid tracking.

Be aware that your data stored with The Factor will:

• Never be shared with third parties.
• Never be shared with other websites for the purpose of identifying you across unaffiliated websites.
• And never with anyone outside of our company, The Factor.

Be aware of what data we do take:

• Web page usage data
• Contact enquiry information
• Careers enquiry information
• Email forward links usage

You will only receive emails if you have opted in to receive them.

The Factor employs a 100% permission-based email program. You may opt-in to our newsletters and marketing materials. Each newsletter clearly contains a link at the bottom for you if you wish to unsubscribe from our future mailing. By doing this it is easier for you to unsubscribe from emails.

The Factor uses only permission-based web tracking technologies.

Our tracking technologies use first party HTML browser cookies to track movements across our websites. This means that visitors to our site are easily able to set their browser to reject cookies and are easily able to delete cookies sent by us and others in your chosen browser. The Factor and the technologies that we use never store information on your computer's flash local shared objects area (also known as ‘Flash Cookies’), we also never use visitor identification techniques that involve sharing information you provide us with other sites or vice versa.

The Factor protects your information.

We take commercially reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or mail systems, nor can we guarantee that information you supply will not be intercepted while being transmitted to and from us over the internet. In particular, email may not be secure, and you should therefore take special care in deciding what information you send to us via email. To the extent permitted by law, we may also disclose the information that we collect when required by law, court order, or other government or law enforcement authority or regulatory agency; or whenever we believe that disclosing such information is necessary or advisable, for example, to protect our rights, property, or safety, or those of others.

This is an Australian website

This website is operated in Australia. If you are located outside of Australia, please be aware that any information you provide to us will be transferred to Australia. By using the website and/or providing us with any information, you consent to this transfer.

We are not responsible for external websites

This website may contain links to third-party websites such as our clients and partners. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

To improve the user experience of this website and help ensure that our content is relevant, we use Microsoft Clarity and Google Analytics to provide anonymised information about how you use our site. This includes the pages you look at and how the mouse interacts with the page. More information can be found on the Microsoft Clarity website.

Changes to this privacy policy

We may change this Privacy Policy from time to time, and will post any changes on this page as soon as they go into effect. By accessing this website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer to this Privacy Policy on a regular basis. Any visitors who have submitted an enquiry through our Contact or Careers Enquiry forms will receive, via email, a link to the privacy policy on this page for future reference.

How to contact us

If you have questions about this Privacy Policy, please contact us on 0412 805 201. For complete contact details, visit our Contact Us page.