Public agencies are under constant pressure to simplify user experiences, improve processing efficiency, and maintain rigorous compliance. Traditional approaches to portals and case management are no longer enough.
This in-person event will explore:
This event is designed for public sector leaders, including:
We’re bringing together leading voices in digital transformation, case management, and AI for government.
Executive, The Factor
Neil, an Executive at Factor with 20 years of experience in ICT strategy, delivery, and support. He specialises in integrating technology, delivery, and business outcomes. Neil leads App-Ops for Factor, our application sustainment and enhancement service to help you get the most out of your apps.
Luke, is the lead Product Manager for Factor’s secure and accessible forms platform: FormFactor. With deep expertise in Microsoft technology, he specialises in developing and implementing solutions on Power Platform, Dynamics 365, and Azure, driving digital transformation outcomes across the public sector.
Government agencies across Australia are rethinking how they deliver services — from simplifying online forms to accelerating complex application processing. This event will provide a clear, practical look at what’s possible right now with modern portals, smarter case management, and AI assistance.
Whether you’re focused on improving citizen experience, meeting compliance requirements, or future-proofing your workflows, this event offers tools, ideas, and connections to help you lead change with confidence.
You’ll walk away with:
Outcomes, we get you there.