An executive event by Microsoft and The Factor, tailored for government agencies modernising public-facing forms, case management, and AI-powered service delivery.
Date: 16th July, 2025
Venue: Microsoft Office- Level 4, HWL Ebsworth Lawyers Building, 6 National Circuit, Barton ACT 2600
Time: 8:30am – 12:00pm
Morning tea & networking lunch included.
This event is designed for public sector leaders, including:
We’re bringing together leading voices in digital transformation, case management, and AI for government.
Neil, an Executive at Factor with 20 years of experience in ICT strategy, delivery, and support. He specialises in integrating technology, delivery, and business outcomes. Neil leads App-Ops for Factor, our application sustainment and enhancement service to help you get the most out of your apps.
Luke, is the lead Product Manager for Factor’s secure and accessible forms platform: FormFactor. With deep expertise in Microsoft technology, he specialises in developing and implementing solutions on Power Platform, Dynamics 365, and Azure, driving digital transformation outcomes across the public sector.
Jared is a State Lead and Solution Architect, with 20+ years’ experience across development, analysis, project delivery, and ICT strategy. He specialises in Power Platform, Azure, and Microsoft 365, and will present on Case Management in Dynamics 365, showcasing how it improves delivery and client outcomes.
David has over a decade of experience in helping organisations enhance their business efficiency through Dynamics 365 and the Power Platform. His expertise spans both implementation and analysis, providing him with a unique perspective to identify and leverage technological opportunities. With the continuous advancements in AI across Microsoft’s platforms, David’s passion for transformation enables organizations to effectively harness AI to optimize their business processes.
Government agencies across Australia are rethinking how they deliver services — from simplifying online forms to accelerating complex application processing. This event will provide a clear, practical look at what’s possible right now with modern portals, smarter case management, and AI assistance.
Whether you’re focused on improving citizen experience, meeting compliance requirements, or future-proofing your workflows, this event offers tools, ideas, and connections to help you lead change with confidence.
You’ll walk away with:
Outcomes, we get you there.