Application Operations, designed to run, support, and optimise your Power Platform and Dynamics 365 applications beyond the initial build.
App-Ops is our application sustainment and enhancement service, purpose-built for organisations running apps on Microsoft Power Platform and Dynamics 365. We help you get the most out of your apps, whether we built them for you, you built them yourself, or they’re ready made solutions we’ve created for rapid deployment.
At the core of App-Ops is a comprehensive set of services designed to ensure your Power Platform and Dynamics 365 applications continue to deliver value long after implementation. We start with the essentials, our Run & Support services include SLA-backed incident management, minor enhancements, and day-to-day support. We handle patching, platform updates, and environment maintenance so your systems stay secure, compliant, and high performing. Quarterly planning sessions ensure you’re aligned with Microsoft’s release cycles and roadmap.
We don’t stop at maintenance. Our Optimise & Enhance stream is where the real value unfolds. Each month, you’ll meet with one of our solution architects for a strategy session, this isn’t just support; it’s structured innovation. Whether you want to extend functionality, ideate new apps, or introduce smarter workflows, we’ll guide you through it.
Finally, we help you maximise adoption and value with our Insights & Adoption services. We provide proactive monthly reporting that goes beyond ticket counts, focusing instead on what’s been improved, what’s working, and what’s next. You’ll have access to a growing library of knowledge articles and self-service tools to empower your team, while our Centre of Excellence (CoE) advisory helps you scale governance and innovation internally. Everything we do is geared toward helping you drive adoption, demonstrate ROI, and ensure your investment in Power Platform and Dynamics 365 continues to deliver well into the future.
Move beyond a traditional Business as Usual support model to a contemporary Digital Solution Sustainment model. Our agile Sustainment Squads as a Service framework keeps your projects adaptable and efficient, using agile-based methodologies to ensure continuous delivery of enhancements to new and existing digital solutions. It also provides Level 3 technical support to ensure scheduled and emergency maintenance activities are undertaken as required. Each iteration is fine-tuned to meet your goals, ensuring rapid delivery and maximised value. fo
We established App-Ops because the old MSP model doesn’t cut it anymore. Traditional providers struggle to support cloud-first systems like Power Platform and Dynamics 365. They’re reactive, generic, and often lack the expertise or agility to add value.
With App-Ops, you get more than just technical support. You get a long-term partner in performance. Our contemporary application managed services are built to flex with your business, keep your systems secure, and ensure your applications evolve with your users’ needs.
We work alongside you to manage complexity, reduce risk, and free up your team to focus on what’s next to deliver impact.
We provide unique solutions fit for you! Let’s chat and find out how we can help
Outcomes, we get you there.