Complaints App
Empower your people to register and monitor their complaints in one easy-to-access application.
Build a better workplace
The FACTOR Complaints app helps to streamline the complaints handling process by empowering your people to register and monitor their complaints in one easy to access location. It allows you to display your existing complaint/s and view your organisation policies related to complaints in one app.
In the backend, Complaints or Investigation Officers can prioritise the list of complaints based on the severity and choose to progress them. They can also record their interactions, reports, and outcomes against each complaint. Complaints App is a vital tool for a better workplace that boosts staff morale and the productivity of your organisation.
Problems you may be facing
Manual Processing.
Process isn't centralised.
People are unable to see the status of their complaint.
Hard to manage complaint through multiple areas.
Looking for a solution that covers your whole organisation.
Key Features
All Complaints in One Place
View, prioritise and manage the complaints under one roof.
Streamlined
Assess the severity and allocate the complaints to the right team/person for faster resolution.
Secure Data
Security mechanism helps to restrict the sensitive complaints only to the relevant Complaints Officer/Team.
Record Information
Capture interactions with the complainant and the respondent and record the reports and outcomes.
A start-to-end solution for sensitive situations
Handle confidential and sensitive complaints strategically by using an app that houses the entire process from problem to resolution all in one place.
Issues regarding work, health, safety, harassment, or discrimination can all be submitted, tracked, and resolved between the applicant and relevant complaints officers, facilitating better workplace practices and policies and supporting staff morale, productivity and retention.
Our solution utilises Microsoft Dynamics 365, Power Platform and SharePoint as our core. Hosted in your tenant it provides easy to use functionality and integrated security, utilising Azure Identity Management for single sign-in. With these inclusions already built in, your organisation can remain secure when using the FACTOR Complaints App from day one.
Someone’s filled a complaint, now what?
Submit Complaint
In the backend, Complaints or Investigation Officers can prioritise the list of complaints based on the severity and choose to progress them. They can also record their interactions, reports, and outcomes against each complaint. Complaints App is a vital tool for a better workplace that boosts staff morale and the productivity of your organisation.
Resolution Tracked and Managed
User files a complaint within the app, submitting all the relevant information to complete the application. The complaint is lodged and the process has begun. The user can log into the portal and track its progress and past complaints.
Outcome + Record Keeping
Relevant Complaints or Investigation Officer is informed of the submitted form. The complaint can be viewed, prioritised, managed, and reassigned for faster resolution.